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I've lost my serial number. Can you resend it?
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Yes. You can use Kagi Order Tracking to look up your serial number immediately with your email address and credit card number. Alternatively, you can contact us at support@evological.com and we'll be happy to resend it.
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My serial number is "not valid". What's wrong?
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Make sure you're entering the serial number exactly as shown in your email receipt. Also, if you're copying/pasting from the email, make sure you don't include any extraneous characters or whitespace at either end of the serial number.
If your EvoCam serial number contains your name, it can only be used with EvoCam 3.5.1 or earlier. EvoCam 3.6 is a $10 upgrade for registered users of EvoCam 3.1 or earlier.
Purchase an EvoCam Upgrade
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Is EvoCam a Universal Binary?
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Yes. EvoCam 3.6 is a Universal Binary for use on both PowerPC and Intel-based Macs.
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Is EvoCam compatible with Mac OS X 10.5 Leopard?
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Yes. EvoCam 3.6.1 is compatible with Mac OS X 10.5 Leopard.
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I'm still using Mac OS X 10.3. Do you have a version of EvoCam that works with Mac OS X 10.3?
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Yes. EvoCam 3.5.1 will work with Mac OS X 10.3.
Download EvoCam 3.5.1
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On my Intel-based Mac, EvoCam 3.6 doesn't recognize my camera, but EvoCam 3.5.1 does. What's wrong? |
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The driver software for your camera may be PowerPC only, so try running EvoCam 3.6 in Rosetta. Select the EvoCam 3.6 application icon in the Finder, choose File > Get Info, and check the 'Open using Rosetta' box. If EvoCam 3.6 then recognizes your camera, it means you need to install a Universal driver for the camera. Contact the camera manufacturer to see if a driver update is available.
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EvoCam crashes immediately when I launch it, or when I choose Options > Video Input. What's wrong? |
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If you have installed 3rd party video input drivers (such as Macam), try removing them before launching EvoCam. If EvoCam no longer crashes, the problem is with the drivers, and you should contact the driver manufacturer.
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How do I make my webcam image refresh automatically?
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The HTML, JavaScript and Java folders included with EvoCam contain three different automatic refresh examples. First, edit the webcam.html file to match the refresh rate you've chosen in EvoCam's Refresh tab. Then simply put the webcam.html file (and the evocam.jar file for the Java refresh example) into the same location on your web server as the webcam.jpg image that EvoCam is uploading. The page will then refresh automatically.
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People using Windows computers can't view my webcam because the Java applet doesn't load. What's wrong?
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The version of Java included with Windows isn't recent enough. Installing the latest Java from www.java.com will allow them to view your webcam.
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Does EvoCam support audio streaming via the built-in web server?
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No. However, EvoCam can monitor audio from RTSP-capable network cameras, and can record audio from any audio input on your computer.
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What cameras can I use with EvoCam?
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EvoCam uses QuickTime to capture video, so you can use any QuickTime-compatible camera or video input device with EvoCam. Mac OS X 10.3 supports FireWire DV camcorders and FireWire IIDC cameras (like the iSight and iBot) without the need for additional drivers.
EvoCam doesn't provide its own drivers, so for everything else you'll need to install the driver software that came with your camera or video input device. If you need Mac OS X driver software for your camera, we suggest you try the following resources:
IOXperts FireWire Webcam Driver
IOXperts USB Webcam Driver
Macam USB Webcam Driver
EvoCam 3.5 (and later) also supports many different models of network cameras and video servers. Network cameras are devices that connect directly to the Internet or a local area network, and provide video via their own internal web server. Video servers are very similar to network cameras, but these devices allow you to access one or more composite video sources.
Supported Network Cameras and Video Servers
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How do I connect a network camera to EvoCam?
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Choose 'Network Cameras' from the 'Options' menu, and add an entry for your camera. You'll need to supply the camera's IP address, model, and username/password if required. Your camera will then appear as a QuickTime video source in the Source tab of the Video Input settings for a video item.
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Can I use an analog composite video camera with EvoCam?
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In order to use an analog composite video camera with RCA video connectors, you'll need to use either a video capture card, or a USB or FireWire video adaptor. We suggest you try the following resources:
XLR8 InterView, ProView and XtraView USB Video Adaptors
Canopus FireWire Video Converters
DataVideo FireWire Video Converters
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What URL do I use to upload to an FTP server?
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The URL in the 'Location' field tells EvoCam how to access your FTP server and where it should put your webcam image file. For example, if your FTP account is on a server named 'ftp.yoursite.com', your URL will look something like this:
ftp://ftp.yoursite.com/webcam.jpg
You may need to add directories to the URL if your public directory is not the default directory when logging in to your server. For example, if you need to navigate to the 'public_html' directory, your URL would become:
ftp://ftp.yoursite.com/public_html/webcam.jpg
If you need help, please email a copy of your EvoCam Transcript file to us at support@evological.com and we'll try to help.
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Does EvoCam support Secure FTP?
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Yes. To use the SFTP protocol, simply use an "sftp://" URL instead of an "ftp://" URL, or check the 'Use Secure FTP' checkbox in the FTP Server's Advanced settings. To use a Mac OS X computer as an SFTP server, you need to enable the Remote Login service in System Preferences > Sharing.
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Can I use EvoCam with my .Mac account?
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Yes. Instead of using FTP to upload the image, simply mount your iDisk as usual, then check the 'Save image to folder' checkbox in the Refresh tab and choose the Sites folder on your iDisk as the destination folder. After doing this, EvoCam will automatically mount your iDisk on the desktop whenever you open it.
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How can I access my FTP server from behind a firewall?
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If you are behind a firewall or router, regular FTP won't work, and you'll need to enable Passive FTP in EvoCam's Advanced FTP Settings. See the next question for more information.
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What does the 'Use Passive FTP' setting do?
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When this setting is checked, EvoCam uses a slightly different protocol, called 'Passive FTP', to transfer the file to your FTP server. Normally, EvoCam contacts the FTP server and requests a file transfer, telling the server what IP address it's running on. The server then contacts EvoCam to initiate the file transfer. If your IP address isn't 'visible' on the Internet, as is the case when you are behind a firewall or on a local area network (LAN) sharing a single IP address, the server won't be able to contact EvoCam and you'll get a 'Connection timed out' error in the Status tab. However, when using Passive FTP, EvoCam initiates the file transfer directly, allowing the transfer to complete despite the fact that the server cannot 'see' your computer on the Internet.
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Can I embed the stream from EvoCam's built-in web server in a web page on another web server?
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Yes, you can do this by using the example webcam.html code that came with EvoCam in the Java folder, then adding a CODEBASE attribute to the APPLET tag so that it looks like this:
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<APPLET CODEBASE="http://1.2.3.4:8080" ARCHIVE="evocam.jar" CODE="com.evological.evocam.class" WIDTH=320 HEIGHT=240>
<PARAM NAME="video" VALUE="video.cgi">
<PARAM NAME="archive" VALUE="evocam.jar">
</APPLET>
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where http://1.2.3.4:8080 is the public IP address of EvoCam's built-in web server.
Using this technique, the Java applet and image are served directly by EvoCam (they have to be due to Java network access restrictions). This means that EvoCam must be directly accessible from the Internet.
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How do I use EvoCam's built-in web server when connected to the Internet via a router or AirPort base station?
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If you are using EvoCam's built-in web server from behind a router or AirPort base station, you will need to configure your router or base station to forward requests on port 8080 through to the computer running EvoCam. Once you've done this, you'll be able to connect to your router or base station's public IP address, rather than the one displayed in the Server tab (which is valid only on your local network).
For AirPort, you will need to use the AirPort Utility to add a 'Port Mapping' entry. Here's how:
- Open the AirPort Utility (located in Applications > Utilities)
- Select your base station and click Manual Setup
- Click the Internet icon in the toolbar
- Click the NAT tab
- Click the Configure Port Mappings button
- Click Add (+)
- In the Public TCP Port field type in: 8080
- In the Private IP Address field type in: 10.0.1.201
- In the Private TCP Port field type in: 8080
- Click Continue
- In the Description field type in: EvoCam
- Click Done
- Click the Internet icon in the toolbar
- Click the Internet Connection tab and make a note of your DNS Server(s)
- Click Update
Next, configure the computer running EvoCam to have IP address 10.0.1.201 (this address is outside the range of address normally distributed by the AirPort base station's DHCP server). Here's how:
- Choose Apple menu > System Preferences
- Click the Network icon
- Click AirPort in the list of network interfaces
- Click the Advanced button
- Click the TCP/IP tab
- Choose Manually from the Configure IPv4 pop-up menu
- In the IPv4 Address field type in: 10.0.1.201
- In the Subnet Mask field type in: 255.255.255.0
- In the Router field type in: 10.0.1.1
- Click the DNS tab
- In the DNS Servers list add your DNS Server(s) from earlier
- Click OK
- Click Apply
For routers, the configuration process is usually very similar, but it can vary depending on the model of router, so please refer to your router's documentation for more information.
Now that you've configured your router or base station to forward requests through to EvoCam, you will be able to connect to your router or base station's public IP address to view your webcam. For example, if your public IP address is 1.2.3.4, you would use:
http://1.2.3.4:8080/webcam.html
If you don't know your public IP address, visit our IP Address page to find out. If your IP address is dynamically assigned by your ISP and changes periodically, see "How can I access EvoCam's built-in web server if my Internet connection uses a dynamic IP address?" below.
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How do I use EvoCam's built-in web server with Mac OS X's firewall?
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If you are using Mac OS X's firewall, it will block access to EvoCam's built-in web server. To allow access to EvoCam, follow these steps:
- Choose Apple menu > System Preferences.
- Click the Security icon.
- Click the Firewall tab.
- Click the 'Set access for specific services and applications' radio button.
- Click the '+' button.
- Navigate to the EvoCam application and click 'Add'.
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How can I access EvoCam's built-in web server if my Internet connection uses a dynamic IP address?
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If your Internet connection uses a dynamic IP address, we recommend you look into dynamic DNS services such as DynDNS.org. These services allow you to register a textual address like "evological.kicks-ass.net" and map it to your numerical IP address. You then run a small background application on your Mac which updates the DNS servers automatically whenever your IP address changes. That way, your EvoCam server is always accessible via the same URL, and you can put links to it from another webserver without having to specify the IP address.
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Can EvoCam run while my computer is asleep?
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No, EvoCam will not continue running while the computer is asleep. Make sure your computer is not set to go to sleep automatically in System Preferences > Energy Saver. EvoCam will continue running if your display goes to sleep.
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Is there a PC version of EvoCam?
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No, but if you're looking for Windows webcam software we recommend webcamXP. This software is very similar to EvoCam and runs on Windows 98, ME, NT, XP, 2000 and 2003.
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